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You know, if there are listings in Google’s search results that are hurting your business, you might think that there is nothing you can do about that. But let me assure you that given the will and the desire, there is plenty you can do about those search engine results that may be hurting your business.

So many people look at Search Engine Optimization (SEO) as a game of influencing the keywords that are important to their business, but they don’t realize that SEO can also be used to diminish the negatives in the search results.

Are You Losing Business As Result Of A Bad Review In Google?

Remember that guy who bought your product 3 years ago, and he did not follow the instructions for use, and then complained about how your product let him down? He could be hurting your business right now.

How do you measure the sales that your business is losing, because some guy complained on some website about how your product or service is “crap”.

A Real World Example

Ah… I remember when I was selling TV’s for a living.

There was this fellow who came into the store and bought a 52-inch projection screen TV. We had a bonded delivery crew on hand to help people get their purchases home, but although this guy had just spent $2400 on a television set, he decided that he did not want to pay $40 for delivery of his new TV set. I bet you can see where this story is going…

So, we loaded his new TV in the back of his pickup, and he proceeded to tie down his TV in the back of his pickup truck.

He thanked us for his TV and started the drive home.

45 minutes later, our most recent happy customer pulled into the parking lot, toting a big-screen TV box.

As we went to meet him at the door, we could hear the glass falling as the box moved across the floor.

He was pissed! And to our surprise, we were at fault!

You might be asking yourself why we were at fault. That is a good question, one I even posed at the time.

We were at fault, because we did not offer free delivery!

A gust of wind had caught his box, snapping the twine that he had used to tie it down, blowing his $2400 Phillips Big-Screen TV onto the highway.

He said it was our fault, because we should have given him free delivery. Never mind that we had already given him a $300 discount on the purchase of his TV.

We had offered him bonded delivery, but he refused, and now it was our fault that his TV was broken.

The store where we worked was one of those chains that keep all of the power to make things right at the home office. We could not simply exchange his TV, without permission from our superiors. If we had authorized the exchange with the guy, without the District Manager’s permission, the company would have taken the cost of the Television out of the salesperson’s and the manager’s paycheck.

I was the assistant manager, and I was NOT going to pay for this guy’s broken television. The company did not pay me enough to fix this problem for them, out of my own pocket.

We called the DM. Of course, even though we worked until 10 at night, the DM went home at 6pm. So, we kept dialing his cell phone number, until he answered the phone.

He was pissed, but that was okay. We were already dealing with “pissed”, so we did not mind two people pissed at the same time.

Thank God I was not the manager in charge that night. Thank God for small favors…

Our District Manager said the guy was tough out of luck. I am glad I don’t work for those clowns anymore.

I agree that it should not have been our responsibility, but surely we could find a solution for this guy. After all, he just spent $2400 with us.

Nope. The District Manager said No, then he said No, and he said No again.

So, the DM hung up telling us not to call him again that evening. And we were left with the poor guy who had just signed a two-year finance contract on a TV that was busted to hell.

Yes, I bet the guy pays for delivery next time. But the story does not end here…

It Wasn’t Your Fault, But It Is Your Problem…

The story now moves online. It moves into the newspaper. It moves onto our sales floor for more than a week. It goes ballistic…

The customer went home that night, and turned to the power of the Internet with his complaint. A few days later, he followed his Internet complaints with a paid advert in the local newspaper. Our store was getting skewered.

The guy was in the store every day, throwing a tantrum. And he was spending his money and his time to skewer us for letting him make a foolish decision.

It just worked out well for him. On about his tenth trip to the store, throwing his daily tantrum in front of people who were looking to buy a TV, he just happened to arrive on a day that the DM was in the building. Ah… A new face behind the counter. The customer picked out the new face in the building as being someone over us. And wham, he let the District Manager have it, with both barrels…

Persistence paid off in this case.

He overwhelmed the District Manager with his complaints.

The District Manager broke down and did only what the District Manager could do for our customer. He used his privileged status to type in the appropriate commands into the computer and make things right for this guy.

In the end, we got him a new television for the price of delivery to his house.

The store ate the cost of the new television. (I ended up paying a portion of the TV anyway, because the bookkeeping department deducted the price of the television from the sales sheets for the month, so some of my monthly bonus was lost when that man’s television was cut from the store’s profits.)

The victory that we received was that the guy was not in the store every day scaring away our customers.

But that victory came only after we took a serious hit in our Reputation Management. Every person that guy talked to for the ten days after his purchase, up until he got his replacement, knew that he had a bad experience with us. What is more, everyone who read his paid advert in the newspaper knew that he had a problem with our store. Even more, who knows how long his complaint survived online…

You know what they say, “What is posted online, stays online.”

I left my job at that store in 2005. That store closed in 2008.

I am not going to say that the store closed on account of that guy’s complaints. But I am willing to say that the store was hurt by the guy’s complaints. He did manage to drive a lot of prospective customers out of our store, during his daily rants. (I just checked and could not find his complaints online anymore.)

I am willing to bet that the store closed due to the recession. It closed about the same time that Circuit City bit the dust.

I think this story clearly illustrates that a problem does not have to be your fault, in order for your business to pay a high price, as a result of the problem.

Does Applebee’s Really Suck?

To help illustrate the extent of this problem, I just typed into Google the name of my favorite restaurant, Applebee’s, the name of my town, and the word “sucks”.

I saw dozens of Google search results that were in effect saying that my favorite restaurant “sucks”. Many of them went to describe this restaurant as having the “worst food ever.”

Wow!

Now to be sure, restaurants everywhere suffer from this treatment. And the big name brand restaurants can survive, because their large customer base has a different opinion.

But what if you are a local restaurant or an obscure Internet company?

As an permanent online fixture, I tend to be jaded about the complaints I read about others. But I have to admit, while one or two complaints will not sway me, several complaints in the search results will even cause “me” to hesitate.

Can you afford for jaded internet marketers like myself to hesitate?

You can bet that if we “jaded internet marketers” are hesitating to purchase what you sell, those “who are not internet marketers by profession” are running away from you!

Fixing The Problem…

You are already aware that by utilizing SEO techniques that you can help your website rank better for some keywords in Google and the other search engines.

But did you know that you can also create a wealth of positive reviews for your business on a variety of web pages, and to get those positive reviews to rank higher in the search engines than the negative reviews?

This is how we help our customers.

We use our SEO expertise to get the positive reviews of our client’s website to outrank the negative reviews of our client’s website.

If we get enough positive reviews to occupy the top of the search results for the target keywords, then those negative reviews of our client’s website will be buried on page two, three, four, five or six of Google’s search results.

If people will NEVER SEE the negative reviews of your website, product or service, then as far as most people are aware, there ARE NOT ANY negative reviews. If there are no negatives about your business, then everything must be positive.

You are in control of your business’ reputation online, if only you are willing take the reins and force the negatives down in Google’s search results.

We know that not everything in the search results is true or honest. After all, the guy with the broken TV was blaming us for his bad judgment. We know that you may not deserve what is in Google’s search results that is affecting your online reputation in a negative way.

If you don’t let us help you get the negatives out of the sight of your prospective customers, then do it yourself or hire another company to do it for you. Because as long as those negative reviews exist in Google’s search results, there is a good chance that someone is going to let those negative comments prevent them from buying from you!

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Bill Platt has provided SEO services since 2004. In 2009, he transformed his SEO service, into one that helps people defeat negative search results in Google. By improving the rank of positive website reviews in the search results, negative search listings begin to disappear from the public eye. If you would like to learn more about how Bill’s Reputation Management SEO service can help your business, visit: http://911reputation.com/ Bill has also owned http://thePhantomWriters.com/ since 2001.

Read more articles written by Bill Platt

I have been providing advertising services to online businesses since 2000. I have helped many people become successful online through the use of my services.

Too often, I only hear from people on the phone after they have lost tens or hundreds of thousands of dollars trying to launch their new online business ventures. They call me when they have just a few dollars left. I sometimes wish people would have found me first, so that I could have helped them find real success, instead of heartache.

Beware Of The Charlatans

Before you consider spending any large chunk of cash, please be aware of those who are preying upon the Internet newcomers.

I know companies selling cookie-cutter websites for tens of thousands of dollars, and those cookie-cutter websites have never helped anyone achieve any kind of success online.

If you are buying a website that is selling products available on thousands of websites, it will be extremely difficult for you to stand out among the crowd.

I know that these cookie-cutter sites are attractive, because they have the products, the shopping cart, and the fulfillment systems built in, but you are still one of thousands of sites displaying the exact same kind of products for the exact same prices. You are only one in a huge wilderness of sites that might look different, but are exactly the same under the hood.

In these cases, the only website owner who profits is the guy who is selling the cookie-cutter website and handling the product fulfillment for the customers.

The guy selling the site wins in three ways: 1. Selling the cookie-cutter website for 10 grand; 2. Filling the product orders and collecting his wholesale fees; and 3. He gets to capture the email and mailing addresses of people who buy products from the cookie-cutter sites.

Beware Of The Cost Cutters

If you are selling any kind of hard-product (a product that must be shipped to the customer), be aware of the price comparison websites, such as http://Nextag.com/ where consumers can find the product they want to buy, then compare prices on that particular product across hundreds of websites.

You might be the one providing the best information about the product, only to ensure that your lowest price competitor gets the sale.

It is tough selling hard products online for this very reason, unless you are an exclusive distributor of such a product or no other companies have shown an interest in selling that kind of product.

Beware Of Import/Export

Before diving off into buying products from China to resell in the United States, you need to be aware of the laws governing the importation of certain product types.

There are certain products that the Chinese Wholesale sites would be happy to sell to you. And at the same time, the U.S. Customs Office would be happy to seize those products at the border, due to import restrictions.

If the U.S. Customs seizes your shipment, your investment may be lost forever.

You should know what you can import and what you can export. Know the facts, before spending your money arranging large product shipments into the United States. http://Customs.gov/ is a good place to start to learn about importing products into the U.S.

Beware Of Bad Business Advice

If you have ever heard that online business is different than offline business, please take some time to understand what that actually means.

Primarily, it means that I do not have to have an office on Main Street USA in order to do business online. I can run my business out of my house, if I so desire.

Beyond that difference, both methods of doing business are exactly the same.

The rules that govern the profitability of a business are exactly the same.

You must earn more than you spend to make a profit, and what you pay yourself is an expense.

Beware of Those Who Are In The Business Of Selling Lies

There are tons of people online who prey on people like you.

The one that immediately comes to mind is the Internet Marketing guru who says that you can hire ghost writers for $5 an article, and that is all you should need to spend.

I provide ghost writing services, and I cannot get good content for anywhere near $5 per article.

What you usually get for $5 is stolen from someone else, or it looks like it was written by a second grader.

The thing that is so ironic about that claim is that the gurus saying that you should only pay $5 for an article are usually paying $250 to $500 to have their articles written. And they would never tell you WHO writes their articles, because finding and keeping good help is tough, even online.

I can get decent articles written for you, for well under $250, in fact, for under $100 and sometimes for under $50, depending on if I am doing the writing or my writers are doing the writing.

It is important for you to understand that awesome writers can typically earn you an awesome Return On Investment (ROI).

When you find those awesome writers, you need to pay them what they require to keep them on your payroll, and you certainly do not want to share their name with another, in the off-chance that they decide that they would prefer to work for the other guy instead of you.

It is just bizarre to me that the big Internet Marketing gurus are telling you that you should never pay more than $5 an article, when I know for a fact that many of them are paying $250 to $500 an article to have their own stuff written.

You know what this actually boils down to?

Those gurus are not telling you what you need to know. They are telling you what you want to know.

Shame on them.

Just Be Careful Out There

The Internet is full of fraudsters looking to get your money and steal your your dreams.

So be careful not to become a victim of the Internet Marketing dream.

Many of my customers have taken the time to learn how to be successful, and they are. I have several clients who earn 7-figures a year from their online marketing endeavors.

If you learn the necessary work processes that you will need to do, offer a product or service people actually want or need, and you follow through with good advertising and customer service, you can be successful too.

Unfortunately, most people will blow their bankroll, before they figure out what it was that they were doing wrong. And then it is too late, because they no longer have the resources to make anything happen.

Previously published here.

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Bill Platt has been providing article marketing services since 2001, including article ghost writing and article distribution services, through his website at: http://thePhantomWriters.com/ You can download Bill’s free ebook titled, “Article Marketing: Beyond the Basics” on his blog. You can also listen to Article Marketing Tips and Tutorials at: http://ArticleMarketingConceptsRadio.com/

Read more articles written by Bill Platt